Payment Policy

Secure & Transparent Payment Experience

At Direct Global Performance, LLC, we are committed to providing a secure, simple, and transparent payment process for all customers. This Payment Policy outlines how payments are accepted, processed, and managed on our website.

Accepted Payment Methods

We accept secure payment methods available at checkout, including:

  • Credit Cards
  • Debit Cards
  • Stripe (Primary Payment Gateway)

All payments must be completed in full before an order is confirmed and processed.

Payment Authorization

By placing an order, you authorize Direct Global Performance, LLC to charge your selected payment method for the full order amount.

  • Orders are processed only after successful payment authorization
  • Failed or declined payments may result in order delays or cancellation

Currency

All prices displayed on our website are shown in the currency indicated at checkout.

  • Customers are responsible for reviewing final pricing before payment
  • Banks may apply conversion fees or transaction fees

Billing Information Accuracy

Customers must provide accurate and complete billing details.

Incorrect information may lead to:

  • Payment failure
  • Order delay
  • Order cancellation

We may request additional verification if necessary.

Order Confirmation

After successful payment, you will receive an order confirmation via email or on-screen notification.

⚠️ Please note:
Order confirmation does not guarantee final acceptance if issues such as pricing errors, stock problems, or fraud risk are detected.

Payment Security

We use industry-standard security measures to protect your payment data.

  • All transactions are processed through secure payment gateways
  • Sensitive payment details are handled using encrypted systems

Fraud Prevention

To ensure a safe shopping environment, we reserve the right to:

  • Refuse or cancel suspicious orders
  • Request identity or payment verification
  • Block transactions flagged as fraudulent

Fraudulent activity may be reported to relevant authorities.

Pricing Errors

While we strive for accuracy, errors may occur.

If a pricing error is identified:

  • We may cancel or refuse the order
  • A full refund will be issued if payment has already been made

Chargebacks & Disputes

If you experience a payment issue:

👉 Please contact us before initiating a chargeback

Unjustified disputes may result in:

  • Account restrictions
  • Refusal of future orders

Refund Processing

Approved refunds will be issued to the original payment method.

  • Processing time depends on your bank or provider
  • Please refer to our Returns & Refunds Policy for details

Taxes & Additional Fees

Any applicable charges will be clearly displayed at checkout.

Customers are responsible for:

  • Taxes
  • Transaction fees
  • Any additional applicable costs

Contact Information

Direct Global Performance, LLC
500 South Airport Boulevard, South San Francisco, California 94080, United States
Phone: (800) 220-1900