Terms of Service

Agreement to Terms

Welcome to the website operated by Direct Global Performance, LLC. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services.

These Terms apply to all visitors, users, and customers who access or make purchases through our website.

Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the website in any way that violates applicable laws or regulations
  • Attempt to gain unauthorized access to systems, servers, or data
  • Interfere with or disrupt the operation of the website
  • Use the website for fraudulent or misleading activities

We reserve the right to suspend or terminate access if misuse is detected.

Eligibility

By using this website, you confirm that:

  • You are at least the age of majority in your jurisdiction
  • You have the legal capacity to enter into binding agreements
  • Any information you provide is accurate and complete

Product Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, we do not guarantee that:

  • Product descriptions are always complete or error-free
  • Colors or images displayed match the actual product exactly
  • All items are available at all times

We reserve the right to correct errors, update information, or discontinue products without prior notice.

Pricing & Payments

All prices are listed in the currency displayed at checkout.

By placing an order, you agree that:

  • You will provide valid payment information
  • You authorize us to charge the full amount of your order
  • Orders may be canceled if payment cannot be verified

We reserve the right to refuse or cancel any order due to pricing errors, payment issues, or suspected fraud.

Order Acceptance

Your order is not considered accepted until it has been processed and confirmed.

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities purchased per customer
  • Cancel orders due to stock issues or system errors

If your order is canceled after payment, a refund will be issued.

Shipping & Delivery

Shipping and delivery timelines are provided for reference only and are not guaranteed.

By placing an order, you acknowledge that:

  • Delivery times may vary due to external factors
  • We are not responsible for delays caused by carriers
  • Accurate shipping information must be provided

Please refer to our Shipping Information page for full details.

Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy.

By purchasing from our website, you agree to the terms outlined in that policy, including eligibility conditions, timelines, and refund processing.

Intellectual Property

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Images
  • Website design

is the property of Direct Global Performance, LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

Third-Party Links

Our website may contain links to third-party websites for convenience or reference.

We do not:

  • Control third-party websites
  • Guarantee their accuracy or reliability
  • Accept responsibility for their content or policies

Use of third-party websites is at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Direct Global Performance, LLC shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of data, revenue, or profits
  • Damages resulting from website use or inability to use the website

All services and products are provided “as is” and “as available” without warranties of any kind, unless required by law.

Indemnification

You agree to indemnify and hold harmless Direct Global Performance, LLC from any claims, damages, liabilities, or expenses arising from:

  • Your use of the website
  • Your violation of these Terms
  • Your infringement of any rights of a third party

Termination

We reserve the right to terminate or suspend access to our website at any time without prior notice if:

  • These Terms are violated
  • Fraudulent or abusive activity is detected
  • Required by law or security concerns

Changes to Terms

We may update or modify these Terms of Service at any time.

  • Changes will be effective once posted on this page
  • Continued use of the website constitutes acceptance of the updated Terms

We recommend reviewing this page periodically.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws applicable in the United States, without regard to conflict of law principles.

Contact Information

If you have any questions regarding these Terms of Service, please contact:

Direct Global Performance, LLC
500 South Airport Boulevard, South San Francisco, California 94080, United States
Phone: (800) 220-1900