Shipping Information

Reliable Shipping Service

At Direct Global Performance, LLC, we are committed to providing a clear and dependable shipping process for every order placed through our website. This Shipping Information page explains our shipping area, processing timeline, delivery expectations, and important shipping terms.

We work to ensure that every order is handled carefully and shipped within the timeframes stated below. Please read this page carefully before placing an order.

Shipping Area

We currently ship to:

  • United States only

At this time, we do not offer international shipping.

Shipping Fee

We apply a simple flat shipping rate for all eligible orders.

  • Flat Rate Shipping Fee: $4.99
  • Tax: 0%

The final shipping amount, if applicable, will be shown clearly at checkout before you complete your purchase.

Order Processing Time

Orders are typically processed within:

  • 2–3 business days

Processing time begins once your order has been successfully placed and payment has been confirmed.

Please note:

  • Orders are not processed on weekends or public holidays
  • Processing times may be slightly extended during periods of high order volume

Transit Time

Once your order has been processed and shipped, estimated delivery time is:

  • 7–9 business days

Transit time refers to the period after the package has left our processing facility and is in transit with the shipping carrier.

Order Cut-Off Time

To begin processing as quickly as possible, our daily order cut-off time is:

  • 5:00 PM Pacific Time

Orders placed after this cut-off time may be processed on the next business day.

Estimated Total Delivery Time

The total estimated time from order placement to final delivery is:

  • 10–12 business days

This estimate includes both processing time and shipping transit time.

Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email with tracking details, if tracking is available for your shipment.

Please allow some time for tracking information to update after your package has been handed to the carrier.

Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including but not limited to:

  • Carrier delays
  • Weather conditions
  • High seasonal demand
  • Incorrect shipping information
  • Service interruptions

Direct Global Performance, LLC is not responsible for shipping delays caused by third-party carriers or events beyond our reasonable control. However, we will do our best to assist if a shipping issue arises.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

If incorrect or incomplete shipping information is provided:

  • Processing and delivery may be delayed
  • Additional carrier fees may apply
  • The order may be returned or undeliverable

We are not responsible for failed delivery caused by incorrect address details entered by the customer.

Lost, Stolen, or Delayed Packages

If your package appears delayed, lost, or marked as delivered but cannot be found, please contact us as soon as possible.

While we will make reasonable efforts to assist you in contacting the shipping carrier and reviewing the delivery issue, Direct Global Performance, LLC cannot guarantee replacement or reimbursement for packages once they have been handed over to the carrier, except where required by law.

Split Shipments

In some cases, orders containing multiple items may be shipped separately depending on product availability, packaging needs, or fulfillment logistics. If this happens, you may receive separate delivery updates for different parts of your order.

Delivery Availability

Delivery times are estimates only and are not guaranteed unless explicitly stated otherwise. Some locations may experience slightly longer shipping times depending on carrier coverage and accessibility.

Contact Information

If you have any questions regarding shipping or delivery, please contact:

Direct Global Performance, LLC
500 South Airport Boulevard, South San Francisco, California 94080, United States
Phone: (800) 220-1900