Privacy Policy

At Direct Global Performance, LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or interact with our website.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related details (processed securely via third-party providers)

Non-Personal Information

Information collected automatically, such as:

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Referring websites or sources

How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Communicate with you about orders, updates, or support
  • Improve website performance and user experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

We only use your information where we have a valid reason to do so.

Payment Information

All payments are processed through secure third-party payment providers such as Stripe.

  • We do not store full payment card details on our servers
  • Payment information is handled using encrypted and secure systems

Please refer to the privacy policies of payment providers for more details on how your payment data is handled.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve functionality

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Sharing of Information

We do not sell your personal information.

We may share your data only in limited circumstances:

  • With trusted service providers (e.g., payment processors, shipping partners)
  • When required by law or legal process
  • To protect our rights, users, or business operations

All third-party partners are expected to handle your data responsibly.

Data Retention

We retain personal information only as long as necessary for:

  • Order processing and customer support
  • Legal and accounting requirements
  • Fraud prevention and dispute resolution

When data is no longer needed, it is securely deleted or anonymized.

Data Security

We implement reasonable security measures to protect your personal information, including:

  • Secure servers and encryption technologies
  • Restricted access to sensitive data
  • Monitoring for unauthorized activity

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

  • Access to your personal information
  • Request correction or updates
  • Request deletion of your data
  • Object to or limit certain processing activities

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to external websites.

We are not responsible for:

  • The privacy practices of third-party sites
  • The content or security of external websites

We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take appropriate steps to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

  • Changes will be posted on this page
  • Continued use of the website means you accept the updated policy

We recommend reviewing this page periodically.

Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Direct Global Performance, LLC
500 South Airport Boulevard, South San Francisco, California 94080, United States
Phone: (800) 220-1900